/ Support
Something not working?
Most of it is below. If your question is not here, email support@coursium.app and a person will reply.
- How do I cancel my subscription?
- Subscriptions are billed by Apple or Google, not by us, so cancelling happens in your store account settings — App Store → your name → Subscriptions, or Play Store → Payments and subscriptions. Access continues until the end of the period you already paid for.
- I paid but the app says I am not subscribed.
- Open Profile → Restore purchases. That re-checks your store account and reinstates access. If it still does not appear, make sure you are signed into the same Apple or Google account you bought with, then email us.
- Does my progress sync between devices?
- Yes, once you sign in. Progress is stored on your device first and syncs to your account, so lessons work offline and catch up when you reconnect. Without an account, progress stays on that one device.
- A lesson says it is being written. Is that a bug?
- No. Coursium is new, and lesson content is landing course by course. The lesson tells you so plainly instead of showing filler text. The structure around it — progress, quizzes, certificates — already works.
- How do I earn a certificate?
- Finish every course in a program. The certificate unlocks with your name and the date, and you can share it from the certificate screen. It records that you did the work; it is not an accredited qualification.
- Can I change the app language?
- Profile → Language. English, German, French, and Spanish are supported, and the setting changes both the interface and the course content.
- How do I turn the daily reminder off?
- Profile → Notifications. You can change the time or switch reminders off entirely. There is only ever one reminder a day.
- How do I delete my account?
- Profile → Delete account removes your account and everything attached to it. Deletion is permanent and cannot be undone. You can also email us and we will do it for you.
Still stuck
Tell us what happened, what device you are on, and what you expected instead. That is usually enough for us to fix it on the first reply.
Email support